Last Updated: April 2024
1. Use of Platform
1.1 Age Restrictions
1.1.1 You must be at least 18 years old to use the Platform. By accepting these Terms, creating a Platform Account, or using the Platform, you represent that you are at least 18 years old.
1.1.2 If you are a parent or legal guardian permitting a Minor to create a Customer account and/or use the Platform, you agree to: (i) supervise the Minor’s use of the Platform and their account; (ii) assume all risks associated with, and liabilities resulting from, the Minor’s use of the Platform and their Customer account; (iii) ensure that the content on the Platform is suitable for the Minor; (iv) ensure all information submitted to us by the Minor is accurate; and (v) provide the consents, representations, and warranties contained in the Terms on the Minor’s behalf.
1.1.3 The individual who accepts these terms is the owner of the Platform Account. If the terms are accepted on behalf of a business entity, the business entity is the owner of the
Platform Account.
1.2 Platform Account Ownership
1.2.1 Your use of the Platform is conditioned on providing complete, current, and accurate information when registering for a Platform Account.
1.2.2 The Platform is intended for business use or in connection with an individual’s trade, craft, or profession. If you accept these Terms on behalf of a business entity, you represent and warrant that you have the authority to bind the business entity to these terms.
1.2.3 If you accept these Terms on behalf of a business entity, that business entity is the owner of the Platform Account.
1.3 Intended Use
1.3.1 You and your customers may use the Platform only for lawful purposes and in accordance with these Terms.
1.3.2 You agree not to use the Platform in any way that violates applicable laws or regulations or engage in any Prohibited Uses.
1.3.3 You represent and warrant that you will maintain all necessary licenses, permissions, authorizations, consents, and permits to use the Platform, and you are fully responsible for your actions and the actions of your employees, agents, and customers who use the Platform.
1.3.4 You are responsible for the quality and integrity of any data and information made available through the Platform, and you agree to cooperate with information requests from law enforcement, regulators, or telecommunication providers.
1.4 Privacy
1.4.1 By using the Platform, you consent to REECH's use and disclosure of Information in accordance with the Privacy Policy.
1.4.2 When providing your customers with access to the Platform, you must implement and enforce your own Privacy Policy, providing at least the level of protection provided by REECH's Privacy Policy.
1.5 Login Credentials
1.5.1 You are responsible for maintaining the confidentiality of your Login Credentials.
1.5.2 You agree to notify REECH immediately of any unauthorized access to your account.
1.5.3 REECH reserves the right to disable your Login Credentials for any reason.
1.6 Use of Communication Services
1.6.1 If you use communication features on the Platform, you are solely responsible for compliance with laws governing those communications.
1.6.2 REECH does not originate or send communications via Third Party Services. You control messages and communication methods.
1.7 Third Party Services
1.7.1 REECH is not responsible for Third Party Services' usability or accessibility.
1.7.2 REECH reserves the right to release phone numbers or delete Platform Accounts if costs related to Third Party Services are incurred.
1.8 Third Party Content
1.8.1 Your use of Third Party Content is at your own risk.
1.9 Customizations
1.9.1 You are responsible for copyright, trademark, or other intellectual property concerns related to customized branding.
1.10 Excessive Use Restrictions
1.10.1 Excessive data use may require upgrading Services or suspension of your use.
1.11 Platform Updates
1.11.1 REECH may update the Platform, affecting its operation.
1.12 International Use
1.12.1 Use of the Platform in embargoed countries is prohibited.
1.12.2 You are responsible for compliance with local laws.
2. Prohibited Uses
The following are considered Prohibited Uses of the Platform. Engaging in a Prohibited Use is a material breach of this Agreement for which REECH may immediately suspend or terminate your Platform Account in accordance with these Terms:
· Use of the Platform in any way that violates any applicable law or regulation.
· Use of the Platform to exploit, harm, or attempt to exploit or harm anyone in any way.
· Use of the Platform to send, receive, upload, download, use, or re-use any material that does not comply with these Terms.
· Use of the Platform to transmit, or procure the sending of, any unlawful advertising or promotional material, including any “junk mail,” “chain letter,” “spam,” or any other similar solicitation.
· Impersonating or attempting to impersonate REECH, a REECH employee, another user, or any other person or entity (including, without limitation, by using email addresses associated with any of the foregoing).
· Engaging in any other conduct that restricts or inhibits anyone's use or enjoyment of the Platform.
· Engaging in any conduct that may, as determined by REECH, harm Platform users or REECH, or expose either to liability.
· Use of the Platform in any manner that could disable, overburden, damage, or impair the Platform or interfere with any other party's use of the Platform, including their ability to engage in real-time activities through the Platform.
· Use of any robot, spider, or other automatic device, process, or means to access the Platform for any purpose, including monitoring or copying any of the material on the Platform.
· Use of any manual process to monitor or copy any of the material on the Platform or for any other unauthorized purpose without REECH’s prior written consent.
· Use of any device, software, or routine that interferes with the proper working of the Platform.
· Introducing any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
· Attempting to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Platform, the server on which the Platform is stored, any server, computer, or database connected to the Platform.
· Attacking the Platform via a denial-of-service attack or a distributed denial-of-service attack.
· Otherwise attempting to interfere with the proper working of the Platform.
3. Payment
a. Fees 3.a.1
Your use of the Platform is subject to the timely payment of all Fees. Fees may change from time to time. All Fees are exclusive of Communication Surcharges. You will pay all Communications Surcharges associated with your use of the Platform. Communications Surcharges will be shown as a separate line item on an invoice. All Fees and Communications Surcharges are nonrefundable. Fees will be billed to the credit card we have on file. Fees for subscriptions will be billed in advance of Services. You agree to provide us with accurate and complete billing information (name, address, credit card information, and phone number) and notify us of any changes within 10 days of the change.
b. Noncancellable Fees 3.b.1
Some subscriptions for Services require a non-cancellable minimum subscription commitment which cannot be canceled until the commitment is fulfilled. Fees for such non-cancellable minimum subscription commitments will continue to be automatically applied to your bill until the minimum commitment has been achieved.
c. No Mark Ups 3.c.1
You may not mark-up or increase any REECH Fees that you pass through to Your customers or third parties. You are solely responsible for all pass-through Fees and related expenses, including but not limited to refunds and chargebacks of such pass-through Fees. REECH is not responsible for resolving issues or disputes between You and Your customers regarding pass-through Fees.
d. Taxes 3.d.1
You are exclusively responsible for taxes and other governmental assessments (“Taxes”) associated with your use of the Platform, including all Taxes associated with transactions you conduct with your customers. REECH may collect Taxes from you as part of the Fees as legally required or as REECH deems appropriate, and all REECH determinations regarding what Taxes to collect are final. REECH may recalculate and collect additional Taxes from you if it determines at any point that they are due. You will indemnify REECH for all Claims related to Taxes associated with your activities on the Platform, including any Taxes related to your transactions with your customers as further described below. Taxes are nonrefundable.
e. Overdue Amounts 3.e.1
If, for any reason, your credit card company declines or otherwise refuses to pay the amount owed for the Services you have purchased, you agree that we may suspend or terminate your use of the Platform and/or delivery of Services and may require you to pay any overdue Fees and other amounts incurred (including any third-party chargeback fees or penalties) by other means acceptable to us. In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including attorney fees and other legal expenses.
f. Payment Disputes 3.f.1
You will notify us in writing within sixty (60) days of the date we bill you for
4. Intellectual Property
4.1. Platform Content
REECH holds the rights to the Platform and Platform Content, protected by copyright, trademark, and other intellectual property laws, unless otherwise specified. Platform Content excludes User Contributions, as defined below. You are granted a personal, royalty-free, non-assignable, revocable, and non-exclusive license to access and use the Platform Content solely while using the Platform to make it available to You and Your customers. Any other use, including reproduction, modification, distribution, transmission, republication, framing, display, or performance of Platform Content without prior permission from REECH is strictly prohibited.
4.2. REECH Marks
REECH Marks are trademarks and service marks of REECH and may not be used without advance written permission from REECH, including in connection with any product or service not provided by REECH, or in a manner likely to cause confusion, or in any way that disparages, discredits, or misrepresents REECH. You are prohibited from removing any REECH Marks or other proprietary notices, including attribution information, credits, and copyright notices placed on or near the Platform or Platform Content. Mention of other products or company names on the Platform may be trademarks or service marks of their respective owners. Third-party websites may use REECH Marks without authorization, and such usage does not imply approval, sponsorship, or endorsement by REECH.
4.3. User Contributions
User Contributions are considered non-confidential and non-proprietary. You grant REECH, our service providers, and each of their licensees, successors, and assigns a perpetual right to use, reproduce, modify, perform, display, distribute, and otherwise disclose User Contributions to third parties for any purpose. You also grant REECH the right to use Your Information and User Contributions to improve the Platform, develop new services, and/or enhance REECH’s overall product offerings and business model. REECH is not liable to third parties for the content or accuracy of User Contributions, nor does REECH endorse third-party User Contributions. REECH reserves the right to remove User Contributions that violate these Terms, without notice, at any time, for any reason. You represent and warrant that: (i) You own or control all rights to the User Contributions and have the right to grant the license; (ii) All User Contributions comply with these Terms; and (iii) You are responsible for the legality, reliability, accuracy, and appropriateness of your User Contribution.
4.4. Prohibited User Contributions
You are prohibited from posting User Contributions on the Platform that: (i) Are unlawful, threatening, abusive, harassing, defamatory, deceptive, fraudulent, tortious, invasive of another’s privacy, or includes graphic descriptions of sexual or violent content; (ii) Victimize, harass, degrade, or intimidate based on religion, gender, sexual orientation, race, ethnicity, age, disability, or otherwise; (iii) Infringe any patent, trademark, trade secret, copyright, right of publicity, or other proprietary or intellectual property right; or (iv) Breach the security of, compromise, or allow access to secured, protected, or inaccessible areas of the Platform, or attempt to gain access to other networks or servers via your Platform account.
4.5. Feedback
If you provide Feedback, you acknowledge that your submission is voluntary, non-confidential, and gratuitous. REECH has no obligation to use the Feedback. You grant REECH and its designees a perpetual, irrevocable, non-exclusive, fully-paid, and royalty-free license to use any Feedback without restrictions or payment of any kind, or permission or notification to you or any third party. The license includes rights to reproduce, prepare derivative works, combine, alter, distribute copies, display, perform, license the Feedback, and all rights therein, in the name of REECH or its designees worldwide. You represent that the Feedback is your original work, you have necessary rights, and disclosing the Feedback to REECH won't infringe other rights.
4.6. Feedback Waiver
You release REECH from actions, claims, demands arising from Feedback, including use. You are responsible for Feedback content and agree to defend, indemnify, and hold REECH harmless from actions, claims, liabilities, damages, losses, costs, fees, expenses, including reasonable attorneys' fees, related to Feedback use.
4.7. Copyright;
Digital Millennium Copyright Act If you believe your copyrights or intellectual property rights are infringed by a third party's use of our Platform, notify us according to the procedure below. We'll investigate notices of alleged infringement and act under the Digital Millennium Copyright Act (“DMCA”) and applicable intellectual property laws regarding alleged or actual infringement. Notify us of infringement claims at info@reech.co.
5. Disclaimers
5.1. No Warranties
THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY OF NON-INFRINGEMENT. YOUR USE OF THE PLATFORM IS AT YOUR OWN DISCRETION AND RISK, AND YOU AGREE TO BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM SUCH ACTIVITIES. YOU ACKNOWLEDGE THAT REECH HAS NO RESPONSIBILITY OR LIABILITY FOR THE DELETION OR FAILURE TO STORE ANY INFORMATION OR CONTENT MAINTAINED OR TRANSMITTED ON OR THROUGH THE PLATFORM.
5.2. No Guarantees
WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT (A) THE PLATFORM WILL MEET YOUR REQUIREMENTS, (B) THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PLATFORM WILL BE EFFECTIVE, ACCURATE, OR RELIABLE, OR (D) THE QUALITY OF THE PLATFORM WILL MEET YOUR EXPECTATIONS OR BE FREE FROM MISTAKES, ERRORS, OR DEFECTS.
5.3. Internet and Telecommunications
YOU ACKNOWLEDGE THAT THE INTERNET AND TELECOMMUNICATIONS PROVIDERS' NETWORKS ARE INHERENTLY INSECURE. ACCORDINGLY, YOU AGREE THAT REECH IS NOT LIABLE FOR ANY CHANGES TO, INTERCEPTION OF, OR LOSS OF YOUR DATA WHILE IN TRANSIT VIA THE INTERNET OR A TELECOMMUNICATIONS PROVIDER'S NETWORK.
5.4. Third-Party Transactions
REECH MAKES NO WARRANTY REGARDING ANY TRANSACTIONS EXECUTED THROUGH A THIRD PARTY OR THIRD PARTY SERVICES, OR IN CONNECTION WITH THE PLATFORM, AND YOU UNDERSTAND AND AGREE THAT SUCH TRANSACTIONS ARE CONDUCTED ENTIRELY AT YOUR OWN RISK. ANY WARRANTY THAT IS PROVIDED IN CONNECTION WITH ANY SERVICES OR CONTENT AVAILABLE ON OR THROUGH THE PLATFORM FROM A THIRD PARTY OR THROUGH THIRD PARTY SERVICES IS PROVIDED SOLELY BY SUCH THIRD PARTY.
5.5. Platform Modifications
WE RESERVE THE SOLE RIGHT TO MODIFY OR DISCONTINUE THE PLATFORM, INCLUDING ANY SERVICES OR FEATURES THEREIN, AT ANY TIME WITH OR WITHOUT NOTICE TO YOU. WE SHALL NOT BE LIABLE TO YOU OR ANY THIRD PARTY SHOULD WE EXERCISE SUCH RIGHT. MODIFICATIONS MAY INCLUDE, BUT ARE NOT LIMITED TO, CHANGES IN THE PRICING STRUCTURE AND THE ADDITION OF FREE OR FEE-BASED SERVICES. ANY NEW FEATURES THAT AUGMENT OR ENHANCE THE THEN-CURRENT SERVICES ON THIS PLATFORM SHALL ALSO BE SUBJECT TO THESE TERMS OF SERVICE.
5.6. Limitation of Liability
SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION.
5.7. Limitation of Damages
ANY DIRECT DAMAGES THAT REECH MIGHT OWE ARE CAPPED AT THE AMOUNTS YOU PAID US IN THE THREE-MONTH PERIOD BEFORE THE ACT GIVING RISE TO THE LIABILITY. REECH IS NOT RESPONSIBLE FOR ANY DAMAGES THAT INDIRECTLY RESULTED FROM AN INCIDENT.
6. Limitation of Liability, Indemnification, and Mitigation
6.1. Limitation of Liability
Your exclusive remedy and our entire liability, if any, for any claims arising out of these Terms and your use of the Platform or the Services shall be limited to the amount you paid us for Services purchased on the Platform during the three (3) month period before the act giving rise to the liability.
IN NO EVENT SHALL REECH BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, PUNITIVE, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM MALICIOUS CODE, LOSS OF USE, DATA OR PROFIT LOSS, WHETHER OR NOT WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OF THE PLATFORM OR THIRD PARTY SERVICES OR OF ANY WEBSITE REFERENCED OR LINKED TO FROM THE PLATFORM.
FURTHER, WE SHALL NOT BE LIABLE IN ANY WAY FOR THIRD PARTY SERVICES OR DISRUPTIONS THEREOF, OR THIRD PARTY PROMISES AND/OR STATEMENTS REGARDING OUR PLATFORM SERVICES OR CONTENT OR FOR TRANSACTIONS WITH THE THIRD PARTY THROUGH THE PLATFORM, INCLUDING WITHOUT LIMITATION THE PROCESSING OF ORDERS.
SOME JURISDICTIONS PROHIBIT THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE CONSULT THE LAWS IN YOUR JURISDICTION.
6.2. Indemnification
If you breach these terms, give us inaccurate information, engage in gross negligence or willful misconduct, or if you or your customers violate the law, you might have to indemnify us.
6.3. Intellectual Property Claims
If a third party claims that our platform violates their intellectual property rights, we'll either (i) obtain the proper licenses so that you can continue using the platform; (ii) modify or replace the platform; or (iii) shut down the platform.
6.4. Your Indemnification Obligations
You agree to defend, indemnify, and hold REECH harmless against all demands, claims, actions, proceedings, damages, liabilities, losses, fees, costs or expenses (including without limitation reasonable attorneys’ fees and the costs of any investigation) directly or indirectly arising from or in any way connected with your use of the Platform ("Claims"), including, but not limited to: (a) our use of or reliance on information or data supplied or to be supplied by you, your employees, agents, or customers; (b) any breach of or default under these Terms by you, your employees, agents, or customers; (c) the wrongful use or possession of any REECH property by you, your employees, agents, or customers; (d) any negligence, gross negligence or willful misconduct by you or your employees, agents, or customers; (e) misrepresentations by you, your employees, agents, or customers; (f) violation(s) of applicable law by you, your employees, agents, or customers; (g) your actions and the actions of your employees, agents, or customers; (h) the acts or omissions of you, your employees, agents, or customers in connection with providing notice and obtaining consents regarding the origination or content of the SMS or MMS messages, email or other communications using the Services; (i) Taxes and other Fees and/or (j) any disputes between (1) you and other users, (2) you and your client(s), and/or (3) your customers.
6.5. Platform Liability
If the Platform is found to violate any third-party intellectual property right, at our option we may: (a) obtain the right for you to continue to use the Platform as contemplated by these Terms; (b) modify or replace the Platform, in whole or in part, to seek to make the Platform non-infringing; or (c) require you to immediately cease any use of the Platform.
6.6. Commencement of Action
If you have a claim related to these terms or the platform, you need to commence action within three months.
7. Limitation On Time To File Claims
ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM MUST BE COMMENCED WITHIN THREE (3) MONTHS AFTER THE EVENT GIVING RISE TO THE ACTION OR CLAIM OCCURRED, REGARDLESS OF WHEN YOU KNEW OR SHOULD HAVE KNOWN ABOUT IT; OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.
Sometimes money won’t fix the problem if you breach these terms. In those instances, we might seek equitable relief, like an injunction.
8. Injunctive Relief
You agree that a breach of these Terms will cause irreparable injury to REECH for which monetary damages would not be an adequate remedy, and REECH shall be entitled to seek equitable relief, in addition to any remedies it may have hereunder or at law, without having to post a bond or other security.
9. Waiver And Severability
You agree that a breach of these Terms will cause irreparable injury to REECH for which monetary damages would not be an adequate remedy, and REECH shall be entitled to seek equitable relief, in addition to any remedies it may have hereunder or at law, without having to post a bond or other security.
No waiver by REECH of a term or condition set forth in these Terms shall be deemed a continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of REECH to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
10. Change of Control
REECH may assign its rights under these Terms at any time, without notice to you. You may not assign your rights under these Terms without REECH’s prior written consent which may be withheld at REECH’s sole discretion.
11. Entire Agreement
Except as noted below, these Terms constitute the sole and entire agreement between you and REECH with respect to the Platform and supersede all prior and contemporaneous understandings, agreements, representations and warranties, both written and oral, with respect to the Platform. These Terms may not be altered, supplemented, or amended by the use of any other document(s) unless such document is signed by an authorized representative of REECH.
REECH may enter into a separate agreement with you. The terms of any separate agreement between you and REECH will be considered a part of your entire agreement with REECH. To the extent there is a conflict between these Terms and the terms of your separate agreement with REECH, your separate agreement with REECH will control.
12. Term and Termination
These Terms will remain in full force and effect so long as you maintain a Platform Account. The sections of these Terms that are intended to survive termination of your Platform Account will remain binding even after you are no longer a Platform user.
a. Grounds for Termination.
You agree that REECH, in its sole discretion, may suspend or terminate your access to the Platform (or any part thereof) for any reason, with or without notice, and without any liability to you or to any third party for any claims, damages, costs or losses resulting therefrom. Any suspected fraudulent, abusive or illegal activity may be grounds for barring your access to this Platform, and reporting you to the proper authorities, if necessary. REECH reserves the right to delete Platform Accounts that have remained inactive for at least one (1) year.
b. No Right to Services Upon Termination.
Upon termination and regardless of the reason(s) motivating such termination, your right to use the Platform will immediately cease. REECH is not liable to you or any third party for any claims for damages arising out of any termination or suspension or any other actions taken by us with regards to your Platform access.
c. How to Terminate or Make Adjustments.
If you, for any reason, would like to terminate your access to the Platform or make adjustments, REECH requires written notice at least 30 days before your next billing date.
d. No Termination by Third Party Users.
REECH has limited access to subscriptions not directly purchased from us. Any user who has been given access to the Platform by any party other than REECH must contact the party who originally provided access to the Platform for any inquiries related to termination.
e. Force Majeure.
In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of the Platform or any associated product or service through the Platform arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to: labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
13. Applicable Law, Binding Arbitration, and Class Action Waiver
PLEASE READ THE FOLLOWING PARAGRAPHS CAREFULLY BECAUSE THEY REQUIRE YOU TO AGREE TO RESOLVE ALL DISPUTES BETWEEN US THROUGH BINDING INDIVIDUAL ARBITRATION.
The laws of the State of Delaware will govern these Terms of Service and any disputes under them, without giving effect to any principles of conflicts of laws.
Any controversy or claim arising out of or relating to these Terms shall be exclusively settled by arbitration administered by the American Arbitration Association in accordance with Commercial Arbitration Rules, then in effect. This arbitration provision is governed by the Federal Arbitration Act. The arbitration proceedings shall be held in Dallas, Texas. Any arbitration award may be entered in a court of competent jurisdiction.
All claims and disputes within the scope of this arbitration agreement must be arbitrated or litigated on an individual basis and not on a class basis. Claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user.
14. Communications and Contact Information
All notices to a party shall be in writing and shall be made via email. Notices to REECH must be sent to info@reech.com. You agree to allow us to submit notices to you either through the email address you provided when registering, or to any address we have on record. Notices are effective on receipt.
REECH may contact you regarding these Terms using any information you provide, or by any other means if you do not provide contact Information. If you no longer wish to receive communications from REECH, you can click on the "unsubscribe link" provided in such communications or contact us at info@reech.com.
When you create a Platform account, you must designate a primary email address that will be used for receiving electronic communication related to these Terms. REECH will never send you an email requesting confidential information such as account numbers, usernames, or passwords, and you should never respond to any email requesting such information. If you receive such an email purportedly from REECH, do not respond to the email and notify REECH by emailing us at [email address].
15. Definitions
15.1. “Communication Surcharges” means any applicable communications service or telecommunication provider (e.g., carrier) fees or surcharges related to your use of the Platform.
15.2. "Feedback” means ideas You provide to REECH regarding improvements, enhancements, new features, new products, or other concepts related to the Platform, Services, or other matters related to REECH’s business.
15.3. “Fees” means any fees associated with the Platform, including but not limited to the monthly subscription services fee and any fees associated with add-in Services that you may purchase.
15.4. "REECH Marks” means the REECH name and related logos and service marks of REECH.
15.5. “Information” means data about You and Your customers that REECH collects on the Platform, including but not limited to information required to create a Platform Account and use the Platform for the intended purpose.
15.6. “Login Credentials” means the username and password used to access your Platform Account.
15.7. “Platform” means any Services, Training, content, functionality, communication channels, and software or other services or features offered to customers on or through REECH’s website or mobile application.
15.8. “Platform Account” means the account you created in order to access and use the Platform.
15.9. “Platform Content” means content, data, features, and functionality, including but not limited to text, graphics, videos, logos, button icons, databases, music, sounds, images, or other material that can be viewed on the Platform. Platform Content does not include User Contributions.
15.10. “Prohibited Conduct” means the behaviors described in Section 3.
15.11. “Services” means the variety of product integrations and services that REECH makes available on the Platform. Services may include Third Party Services.
15.12. “Sub-Account” means a subscription for one business under a Platform Account.
15.13. “Third Party Content” means content, promotions or offers provided by third parties or links to external third-party websites that may be accessible on the Platform.
15.14. “Third Party Services” means any Services or other services owned and provided by a third party vendor that REECH makes available to You as a Service on or through the Platform.
15.15. “Training” means any training, information or suggested usages conveyed by REECH about the Platform.
15.16. “User Contributions” means content or materials that you post, submit, upload, publish, display, or transmit on or through the Platform or to REECH directly.
15.17. “You” or “you” or any derivatives thereof means the individual who accepted the Terms or the business entity that the individual represents. “You” also includes any and all agents, employees, or third parties that are authorized to act on your behalf.